|Q: Do I need a telephone line at my premise?
A: No, our system is 100% cellular. There is no need for a telephone line.
Q: Do I need a cellular phone account with my local cellular company to be able to use the Guardcom® system?
A: No the cellullar alarm data service is included in the monthly monitoring fee.
Q: Can I use the cellular transmitter to make phone calls or send text messages?
A: No. The cellular transmitter is only capable of sending and receiving alarm data.
Q: How long is your monitoring contract for?
A: When you purchase a system your must prepay for 3 months of monitoring service. You can cancel anytime after that.
Q: Sometimes when I use my cell phone when driving, the signal drops in and out. How can I rely on a cellular connection?
A: There might be times when you are using a hand held cellular phone while walking or driving, that you may get a brief loss of signal, that is because you are a moving target. The Guardcom® unit will not be moving, and will not be subject to the same fluctuations in signal strength.
Q: What is the coverage area of the infrared motion detectors?
A: An area approximately 35 feet long by 40 feet wide.
Q: What is the best place to put the infrared motion detectors?
A: Look at your premise and decide where the valuable items are located, and where the vulnerable points of entry are located. Then think about where the like traffic pattern area where the burglar will walk by are located. For example in a small cape home, your may decide to place a motion detector on the outside wall in dining room that looks into the kitchen and also covers the rear entry door into the kitchen. A second motion detector may be placed in the front living room that covers the front entry door, and the bottom of the stairway that leads to the second floor. A good mounting height of the infrared detectors is 6 to 8 feet above the floor. Avoid placing the detectors in an area that will be looking directly into a stove, fireplace, of fan. Avoid placing a detector in a area that looks directly at an outside window.
Q: What if I have pets? Will my dog or cat trip the alarm.?
A: We use motion detectors that are pet immune for pets up to 80 lbs. That said, if your have a large number of dogs or cats in your home, or a large dog over 80 lbs., there is a good chance that at some point the pets may cause a false alarm. There are several solutions. First, keep the pets out of the protected areas. The detectors cannot see through walls or doors. The motion detectors can be mounted upside down at a height waist high, or a height just above the tallest pet. This will leave an unprotected area under the detector for the pets to roam. You can order a system with door and windows sensors instead of motion detectors.
Q:How long to the batteries in the sensors last?
A: Eight to ten years. The replacement batteries are available at local hardware and department stores.
Q: How often do burglars cut telephone lines?
A: Burglars have been doing this for a very long time. It happens because burglars have two choices. (1) don't cut the phone line and get caught by the police, or (2) cut the phone line to defeat an alarm dialer, and get away with the loot.
Q: Can Smoke detectors be added to the system?
A: Yes we offer smoke detectors which can be added to systems used in single family dwellings. The building code in most states also require that 110 AC smoke detectors be installed when a new home is built. Our smoke detectors are not approved for multi family homes or any commercial buildings. Those locations are subject to the national fire codes, which have very strict requirements.
Q:What types of payment do you accept?
A: Visa, MasterCard, Discover.
Q: The Guardcom system has a wireless keychain key that turns the system off and on. Are there any other options to arm and disarm the system such as keypads?
A: Yes, we have a wireless keypad available. The wireless keypad is great to allow access to family members, friends, or a cleaning person who may have to occasionally enter the premise.
Q: Can I cancel service for a few months, and then resume service later?
A: Yes. After the first 3 months of service you can cancel anytime for any reason. For security reasons, we require a cancellation letter by mail or fax. If you cancel service, and later resume service, there is a $49.95 reconnection fee. We will send you an updated monitoring contract to sign. There is no commitment with the new contract. You can cancel again anytime. It will take 2 to 3 working days to reprogram your account into our system after we receive the signed new contract and reconnection fee payment.
Q: Do you ship to all 50 US states?
A: All 50 states, (except Tennessee at this time).
Q: Who Monitors the Alarm Signals.
A: Rapid Response Monitoring Center. This is one of the largest, and most respected alarm monitoring centers in the US, and is licensed to monitor alarms in all 50 States.